NAHCON Calls for Feedback on 2025 Hajj and Umrah Services




By Hadiza Abdulrahman 

The National Hajj Commission of Nigeria (NAHCON) has invited pilgrims and stakeholders to submit complaints, comments, or suggestions regarding services rendered during the 2025 Hajj and Umrah operations. This call for feedback is part of the Commission’s ongoing review of this year’s pilgrimage activities, aimed at improving the experience for Nigerian pilgrims.

According to a statement by the Commission:

INVITATION TO REGISTER COMPLAINTS AND SUGGESTIONS ON SERVICES RENDERED DURING THE 2025 HAJJ AND UMRAH OPERATIONS

In furtherance of its statutory functions "to regulate, supervise and perform oversight functions over organizations associations or similar bodies engaged in organizing and coordinating the movement of pilgrims to perform Hajj and umrah", the National Hajj Commission of Nigeria (NAHCON) wishes to inform members of the general public that the Commission has commenced the review of the year 2025 Hajj and Umrah activities.

The Commission, therefore, requests pilgrims who participated or had intention to participate in 2025 Hajj or Umrah and who have complaint(s) or comment(s) against an individual or institutions that rendered services during the period to forward same to the Commission for appropriate action.

The complaints(s), comments(s) or suggestion(s) will assist the Commission's determination to embark on improvement of services for 2026 Hajj and Umrah activities. It will also guide decision-making over renewal or otherwise of the licenses of the relevant Service Providers; Tour Operators, State Muslim Pilgrims' Welfare Boards/Agencies/Commissions, Airlines, Cargo Companies, Caterers and Accommodation Services Providers, as well as to enhance the Commission's role in monitoring regulation and supervision, Furthermore, the Commission welcomes suggestions and ideas from stakeholders and members of the public on ways and means to improve Hajj and Umrah activities in Nigeria.

The complaints(s), comments(s) or suggestion(s) should be written with author's full address and delivered to:

NAHCON emphasised that all submissions should include the sender’s full address and will play a key role in shaping future operations, including decisions on license renewals for service providers such as tour operators, airlines, and accommodation managers.

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